Using AutoBro

1. Introduction

These Terms of Service govern your access to and use of AutoBro, operated by JH Software Solutions ABN 14 380 018 719 ("we", "us", "our"). By using AutoBro, you agree to these Terms. If you do not agree, do not use the service.

2. The service

AutoBro provides vehicle-related information, including VIN decoding, job cards, torque specifications, tool lists, fluid specifications, part numbers, live part pricing comparisons, and guided diagnostic suggestions. The service is provided as a research and reference assistant, not as a replacement for a qualified mechanic or manufacturer documentation.

3. Accounts and subscriptions

Some features require an account or paid subscription. You must provide accurate information and keep your login details secure. You are responsible for all activity under your account.

Subscription plans, prices and allowances are shown on the pricing page. Payments are processed by Stripe in Australian dollars (AUD). Subscription fees are billed in advance and renew automatically until cancelled.

Certain features — including the Quote Generator and payment link generation — are available to paid-tier subscribers only (DIY Lite, Mechanic Standard, or Mechanic Pro). Downgrading or cancelling your subscription will remove access to these features at the end of the current billing period.

4. Mechanic payments & platform fees

AutoBro enables eligible mechanics (subscribers on qualifying plans) to connect a Stripe account and generate customer-facing payment links for services rendered. When this feature is used:

• You (the mechanic) are the Merchant of Record. Payments are made directly by customers to your connected Stripe account. AutoBro is not a party to the payment transaction.
• Platform fee: AutoBro charges a 3% platform fee on the invoice total (inclusive of GST) for each payment link generated. This fee is deducted automatically before funds are paid out to your bank account.
• Stripe fees: Stripe's own card processing fees (currently 1.7% + $0.30 per transaction for domestic AUD cards) and payout fees (currently 0.25% + $0.25 per bank transfer) also apply and are deducted before payout. These rates are set by Stripe and may change — refer to stripe.com/au/pricing for current rates.
• Disputes, chargebacks and refunds are handled directly between you and Stripe. AutoBro has no liability for disputed or reversed payments. You must maintain a clear Refund & Dispute Policy in your AutoBro Business Profile.
• Identity verification (KYC): Stripe requires identity and business verification before payouts are enabled. This is Stripe's requirement — AutoBro has no control over the outcome or timeline.
• Account inactivity: Stripe may restrict or flag connected accounts with no payment activity over an extended period. AutoBro is not responsible for restrictions arising from inactivity.

5. Refunds and cancellations

You can cancel your subscription at any time from the billing portal. Cancellation takes effect at the end of the current billing period. We do not generally offer refunds for partial months or unused allowances, unless required by Australian consumer law. If you believe you are entitled to a refund, contact us at jh@jhsoftware.au.

6. Acceptable use

You agree not to:

• Use AutoBro to carry out repairs or modifications that you are not qualified or licensed to perform.
• Reverse-engineer, scrape, copy or resell the service or its outputs without permission.
• Submit false, misleading or fraudulent information.
• Interfere with the security, availability or performance of the service.
• Use the service for any illegal, dangerous or harmful purpose.

7. Intellectual property

All content, software, branding and materials provided by AutoBro are owned by or licensed to JH Software Solutions. You may use the service for personal or internal business purposes. You may not copy, distribute or create derivative works from the service without our written permission.

8. Disclaimers and limitations

AutoBro is provided on an "as is" and "as available" basis. We do not guarantee that the information is complete, accurate, current or suitable for any particular purpose. Vehicle data, part numbers, torque values, tool requirements and diagnostic suggestions must be verified against manufacturer documentation or a qualified technician before use.

To the maximum extent permitted by applicable law, and subject to any non-excludable statutory guarantees provided under the Australian Consumer Law, JH Software Solutions is not liable for any direct, indirect, incidental, consequential or special damages arising from your use of, or inability to use, the service, including any vehicle damage, injury, lost profits or repair costs.

Where liability cannot be entirely excluded under the Australian Consumer Law, JH Software Solutions' maximum aggregate liability to you shall be strictly limited to the resupply of the services, or the total amount you paid for your AutoBro subscription in the twelve (12) months preceding the claim.

8. Hardware Diagnostics & Third-Party Devices

AutoBro includes features that allow connection to third-party OBD-II Bluetooth diagnostic scanners. This tool is provided for informational purposes only and is not a substitute for inspection and repair by a professional mechanic.

We do not manufacture, sell, or guarantee the reliability, safety, or data accuracy of any third-party hardware dongles (including recommended scanners). Your use of these devices is at your own risk.

To the extent permitted by the Australian Consumer Law (ACL), we disclaim all liability for any vehicle damage, data corruption, or injury resulting from the use of third-party hardware in conjunction with AutoBro. Nothing in these terms excludes your statutory rights under the ACL regarding the software services provided by JH Software Solutions.

9. Diagnostic Alterations & Roadworthiness

JH Software Solutions and AutoBro accept no liability for accidents, vehicle damage, or legal penalties resulting from the clearing of fault codes, modification of emissions readiness monitors, or the use of the application while driving. Obscuring faults prior to a vehicle sale or roadworthy inspection is strictly at the user's own legal risk.

10. Termination

We may suspend or terminate your access to AutoBro if you breach these Terms or if continued access would harm the service or other users. You may stop using the service at any time.

11. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any dispute will be resolved in the courts of New South Wales.

12. Changes to these terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of AutoBro after changes means you accept the revised Terms.

13. Contact

For questions about these Terms, contact jh@jhsoftware.au.